design

User-centred approach: does it really work?

Many of us have probably witnessed functionality-driven approach failing (or not being hugely successful) because it often overlooks the actual user needs or their workflow. However, I also witnessed projects that employed a user-centred approach failing because developers failed to assess technical risks or overlooking discrepancies in user requirements.
(Also it is equally important to take corporate needs and politics into account, but I will only discuss about the user-centred approach here.)

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